CTC Support

The CTC Helpdesk personnel provide a full telephone based service between 9:00 am and 5:00 p.m. each working day.

CTC guarantees to provide a formulated response to reported systems problems within one working day and correct system errors within an agreed timescale. CTC aims to operate to a higher standard than this based on the priority rating of the problem. The maintenance agreement provides such support beyond the user acceptance period and guarantees resource availability for reasonable enhancements.

Queries about system functionality may be directed to the Helpdesk. Clarification can then be provided directly by Helpdesk personnel or by referral to the appropriate specialist, e.g. trainer or developer.

A support web site is also in place, allowing problems to be logged and tracked. Please follow this link: https://support.ctc.uk.com