Client Type
Major Third Party Service Provider – Existing Client
Requirement
Our client had a requirement for product administration software to support delivery to a household name financial institution for their Stakeholder book of business.
Background
CTC were approached in September 2005 as the existing system provider was unable to guarantee an A-Day compliant system in time for the legislative deadline. Over the following two weeks, requirements were discussed and contractual arrangements finalised. The planned ‘go live’ date was 6 April 2006. By working in partnership with both our client and the organisation to which the services were to be supplied, any issues which arose were dealt with quickly and the implementation was successful, within budget and on time.
Feedback
The following is an extract from an e-mail received by way of feedback from this particular client:
Elements has enabled us to increase the efficiency of the department quite dramatically and over the course of our first year we have been able to reduce our headcount and staffing costs by approximately 21%. Typically Pre Elements we achieved 60 to 70% of our Key Performance Indicators and Service Level's, Post Elements and since July 2006 these have improved significantly to between 95 to 100%. Being able to manage the ABS process internally with yourselves rather than as previously as a project has also brought us significant savings in cost and time.
Client Type
Major Product Provider working with Large Outsourcer.
Requirement
This client had a requirements for an illustration system to support the launch of its new SIPP product to the market.The system had to have the capability to support new business illustrations, interface with existing systems and support current business processes.
Background
Following an approach from the client and after a number of initial evaluation meetings and product workshops, detailed requirements were finalised. CTC worked closely with the end customer and the outsourcer resulting in a successful implementation in accordance with the client’s needs; delivered in time for the product launch.
Feedback
CTC continues to implement new products for this particular customer as well as providing functionality for existing products, working in conjunction with legacy systems. CTC has now been selected as the strategic solution for future implementations for the outsourcer and new take ons.
Client Type
Major International Provider – new entrant to UK market.
Requirement
New product launch to UK market of innovative income drawdown product.
Background
With the launch of a major new product this client was looking to work with a software provider with detailed knowledge of the UK market and the ability to deliver calculation software to specific requirements. After a detailed RFP process CTC were selected in September 2006. Stage 1 (stand alone accumulation and income drawdown illustration system) of the implementation went live in April 2007, in accordance with the client's requirements and Stage 2 (building an interface between the accumulation and income drawdown illustration system and the client's administration system) is in the process of being implemented.
